Associate Director, Cross Digital Platform Solutions – Digital Engagement Platforms
Working with UsChallenging.
Meaningful.
Life-changing.
Those aren t words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
careers.
bms.
com/working-with-us.
Position
Summary:
The Associate Director, Cross Digital Platform Solutions will be responsible for leading the development and implementation of cross-platform digital solutions that enable the creation of impactful customer experiences.
This role will collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
The Associate Director will lead a matrix team of digital platform experts and work closely with vendors to ensure the successful delivery of digital solutions.
This position is the Senior Cross Digital Platform Product Manager.
Role will be responsible for shaping, delivering & supporting various digital customer engagement capabilities & strategic roadmaps for Commercialization in partnership with matrix teams in IT and business functional teams across US and International Markets.
The individual would hold a strong hands-on experience to manage depth of the platforms across the commercialization enterprise capabilities covering the Digital engagement ecosystem.
Functional areas include CRM and Alignment functional domains across matrix functional teams.
This position will be responsible to set the Products within the digital Engagement Platform strategy & execution, including define the platforms' digital solution roadmap, Co-manage the enhancement backlog, and ensure overall execution of roadmap, translate features and business requirements to create technical backlog, evaluating backlog against other IT and Platform priorities.
The position Define technical standards and KPIs, Measure progress toward OKRs, Ensure Platform features meet standards (security, privacy and compliance) and manage health and technical quality of Platform.
Key
Responsibilities:
The primary IT lead responsible to deliver digital engagement platforms with partnership Worldwide Commercialization Excellence and S&O/BU Market leads to analyze & validate published requirements to deliver technical solutions.
Set the Products within the Digital Engagement Platform strategy & execution, including define the platforms' digital solution roadmap, Co-manage the enhancement backlog and ensure overall execution of roadmap, Translate features and business requirements to create technical backlog, evaluating backlog against other IT and Platform priorities.
Define technical standards and KPIs, Measure progress toward OKRs, Ensure Platform features meet standards (security, privacy and compliance) and Manage health and technical quality of PlatformManage engineering resources to deliver on committed timelinesResponsible for the development of long-term (24-36 month) roadmaps identifying digital capabilities that have the greatest impact on sales, marketing and access business capabilities worldwide.
Develops comprehensive business case(s) to support business outcomes of new/upgraded digital capabilities.
Responsible for the strategic planning and delivery of digital capabilities for those organizations.
The strategic planning will include focus on the enablement and speed, simplification, and improved outcomes.
Lead the overall product strategy and roadmap including business and technical architecture across vendor solutions and platformsDesign & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management processLead, plan & deliver new and/or existing strategic platform capabilities that create tangible business value and outcomes.
Demonstrate the ability to identify high value differentiating capabilities when making digital capability platform choices.
Act as the digital expert for system processes and workflows.
Participate in analysis and provide input and recommendations for meeting business requirements.
Collaborate and Partner with local, regional and global colleagues to drive the adoption and enablement of digital capabilities by effective business process design, change management, end user training.
Partner closely with the Various CIT IT team to align and identify Opportunities / Synergies in respective capabilities and IT investments.
Lead and partner with matrix teams to drive and govern change board processes across capabilities and projectsCollaborate with matrix teams (i.
e.
, Business, IT, Security, External Vendors, etc.
) to ensure smooth execution of programs, projects, and support activities to meet business needsPerform as primary point of contact for the technical product s modules needs and service performance.
Accountable for the effective management of the responsible aligned IT assets throughout their lifecycle.
Drive business case through strong understanding of business needs and articulation of outcome-based approach.
Strong presentation skills are required to process requests through the IT investment process.
Oversee multiple projects across different business units (i.
e.
, Commercial, Medical and Access) while supporting cross-functional activities related to vendor product releases, capability roadmaps, and other Commercialization endeavorsExecute & manage IT vendor contract(s) and Service Order(s) as neededEnsure management & control of IT project and / or operational financials and budgets as neededPartner with external platform partners/vendors to influence & drive their product roadmapsIdentify opportunities for continuous improvement such as increasing productivity or cost savings throughout the delivery processEnsure technical solutions are compliant with BMS policies, procedures, and regulationsIdentify, clarify, and resolve system development and/or maintenance activity issues and risks, escalating them as needed.
Qualifications &
Experience:
Bachelor's degree in Computer Science, Information Technology, or related field preferred.
10
years of experience in digital platform development and implementation5
years of experience managing digital platform teams delivering complex programsStrong experience in managing large digital platform teams and global deliveriesPrior experience in life sciences, healthcare, or related industryDemonstrated strength in partnering with internal/external contacts (agencies, marketers, IT vendors)Demonstrated ability to manage large teams across business and technical areasAbility to succeed in a matrixed environment and to influence adoption of new thinkingStrong leadership, communication, and interpersonal skills; effective manager of people and strong team-building skillsStrong hands-on experience on cross-platform digital solutionsPossess certifications in digital platform development and implementation or similar areasArticulates and presents complex information clearly and concisely across all levelsAbility to demonstrate in-depth knowledge and expertise, thereby establishing a strong reputation for themselves and the teamParticipates in decision making and brings a variety of strong views and perspective to achieve team objectivesLooks for challenging opportunities and focuses on building strong capabilitiesEncourages and coaches others to do the same.
Strong business knowledge with proven leadership abilities and decisions making skillsStrong presentation, verbal & written skills to deliver clear & transparent communicationsThink strategically while delivering tactically across local and global teamsCan communicate the big picture in terms of overall solution (both functional & technical components) and break it down into smaller manageable work unitsProject management experience with the proven ability to prioritize, handle risk, control costs, adhere to timelines and manage project teams Strong analytical and problem-solving skillsComfortable managing multiple complex initiatives in fast paced dynamic environmentComfortable working with limited direction and/or independentlyRelationship building skills across functions and geographiesExperienced in information technology and management, project and portfolio assessment, planning, systems development and business case developmentDemonstrates strong influencing skills with key partners across the region.
Familiar with documenting current state process flows and/or process mapping tools (Examples:
Process mapping in PowerPoints or Visio, etc.
)Strong financial experience with budget management and business case developmentExcellent organizational and communications skills, with strategic thinking, and a strong attention to detailTeam player with good leadership capabilities, a diplomatic approach, excellent interpersonal skills, and a positive attitudeArticulates and presents complex information clearly and concisely across all levelsAbility to demonstrate in-depth knowledge and expertise, thereby establishing a strong reputation for themselves and the teamParticipates in decision making and brings a variety of strong views and perspective to achieve team objectivesLooks for challenging opportunities and focuses on building strong capabilitiesEncourages and coaches others to do the same.
Exceptional leadership qualities and be a motivator of people Ability to direct individuals and delegate responsibilities and tasks.
Experience leading teams - directly or as a peer - on the complex product and/or projectSelf-motivated, always learning - foster an eagerness to learn, grow, explore, and hone your skillsProcess-driven, people-friendly leaderDetail and solutions-oriented mindsetStrong organizational skills coupled with detail-oriented styleIf you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Meaningful.
Life-changing.
Those aren t words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
careers.
bms.
com/working-with-us.
Position
Summary:
The Associate Director, Cross Digital Platform Solutions will be responsible for leading the development and implementation of cross-platform digital solutions that enable the creation of impactful customer experiences.
This role will collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
The Associate Director will lead a matrix team of digital platform experts and work closely with vendors to ensure the successful delivery of digital solutions.
This position is the Senior Cross Digital Platform Product Manager.
Role will be responsible for shaping, delivering & supporting various digital customer engagement capabilities & strategic roadmaps for Commercialization in partnership with matrix teams in IT and business functional teams across US and International Markets.
The individual would hold a strong hands-on experience to manage depth of the platforms across the commercialization enterprise capabilities covering the Digital engagement ecosystem.
Functional areas include CRM and Alignment functional domains across matrix functional teams.
This position will be responsible to set the Products within the digital Engagement Platform strategy & execution, including define the platforms' digital solution roadmap, Co-manage the enhancement backlog, and ensure overall execution of roadmap, translate features and business requirements to create technical backlog, evaluating backlog against other IT and Platform priorities.
The position Define technical standards and KPIs, Measure progress toward OKRs, Ensure Platform features meet standards (security, privacy and compliance) and manage health and technical quality of Platform.
Key
Responsibilities:
The primary IT lead responsible to deliver digital engagement platforms with partnership Worldwide Commercialization Excellence and S&O/BU Market leads to analyze & validate published requirements to deliver technical solutions.
Set the Products within the Digital Engagement Platform strategy & execution, including define the platforms' digital solution roadmap, Co-manage the enhancement backlog and ensure overall execution of roadmap, Translate features and business requirements to create technical backlog, evaluating backlog against other IT and Platform priorities.
Define technical standards and KPIs, Measure progress toward OKRs, Ensure Platform features meet standards (security, privacy and compliance) and Manage health and technical quality of PlatformManage engineering resources to deliver on committed timelinesResponsible for the development of long-term (24-36 month) roadmaps identifying digital capabilities that have the greatest impact on sales, marketing and access business capabilities worldwide.
Develops comprehensive business case(s) to support business outcomes of new/upgraded digital capabilities.
Responsible for the strategic planning and delivery of digital capabilities for those organizations.
The strategic planning will include focus on the enablement and speed, simplification, and improved outcomes.
Lead the overall product strategy and roadmap including business and technical architecture across vendor solutions and platformsDesign & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management processLead, plan & deliver new and/or existing strategic platform capabilities that create tangible business value and outcomes.
Demonstrate the ability to identify high value differentiating capabilities when making digital capability platform choices.
Act as the digital expert for system processes and workflows.
Participate in analysis and provide input and recommendations for meeting business requirements.
Collaborate and Partner with local, regional and global colleagues to drive the adoption and enablement of digital capabilities by effective business process design, change management, end user training.
Partner closely with the Various CIT IT team to align and identify Opportunities / Synergies in respective capabilities and IT investments.
Lead and partner with matrix teams to drive and govern change board processes across capabilities and projectsCollaborate with matrix teams (i.
e.
, Business, IT, Security, External Vendors, etc.
) to ensure smooth execution of programs, projects, and support activities to meet business needsPerform as primary point of contact for the technical product s modules needs and service performance.
Accountable for the effective management of the responsible aligned IT assets throughout their lifecycle.
Drive business case through strong understanding of business needs and articulation of outcome-based approach.
Strong presentation skills are required to process requests through the IT investment process.
Oversee multiple projects across different business units (i.
e.
, Commercial, Medical and Access) while supporting cross-functional activities related to vendor product releases, capability roadmaps, and other Commercialization endeavorsExecute & manage IT vendor contract(s) and Service Order(s) as neededEnsure management & control of IT project and / or operational financials and budgets as neededPartner with external platform partners/vendors to influence & drive their product roadmapsIdentify opportunities for continuous improvement such as increasing productivity or cost savings throughout the delivery processEnsure technical solutions are compliant with BMS policies, procedures, and regulationsIdentify, clarify, and resolve system development and/or maintenance activity issues and risks, escalating them as needed.
Qualifications &
Experience:
Bachelor's degree in Computer Science, Information Technology, or related field preferred.
10
years of experience in digital platform development and implementation5
years of experience managing digital platform teams delivering complex programsStrong experience in managing large digital platform teams and global deliveriesPrior experience in life sciences, healthcare, or related industryDemonstrated strength in partnering with internal/external contacts (agencies, marketers, IT vendors)Demonstrated ability to manage large teams across business and technical areasAbility to succeed in a matrixed environment and to influence adoption of new thinkingStrong leadership, communication, and interpersonal skills; effective manager of people and strong team-building skillsStrong hands-on experience on cross-platform digital solutionsPossess certifications in digital platform development and implementation or similar areasArticulates and presents complex information clearly and concisely across all levelsAbility to demonstrate in-depth knowledge and expertise, thereby establishing a strong reputation for themselves and the teamParticipates in decision making and brings a variety of strong views and perspective to achieve team objectivesLooks for challenging opportunities and focuses on building strong capabilitiesEncourages and coaches others to do the same.
Strong business knowledge with proven leadership abilities and decisions making skillsStrong presentation, verbal & written skills to deliver clear & transparent communicationsThink strategically while delivering tactically across local and global teamsCan communicate the big picture in terms of overall solution (both functional & technical components) and break it down into smaller manageable work unitsProject management experience with the proven ability to prioritize, handle risk, control costs, adhere to timelines and manage project teams Strong analytical and problem-solving skillsComfortable managing multiple complex initiatives in fast paced dynamic environmentComfortable working with limited direction and/or independentlyRelationship building skills across functions and geographiesExperienced in information technology and management, project and portfolio assessment, planning, systems development and business case developmentDemonstrates strong influencing skills with key partners across the region.
Familiar with documenting current state process flows and/or process mapping tools (Examples:
Process mapping in PowerPoints or Visio, etc.
)Strong financial experience with budget management and business case developmentExcellent organizational and communications skills, with strategic thinking, and a strong attention to detailTeam player with good leadership capabilities, a diplomatic approach, excellent interpersonal skills, and a positive attitudeArticulates and presents complex information clearly and concisely across all levelsAbility to demonstrate in-depth knowledge and expertise, thereby establishing a strong reputation for themselves and the teamParticipates in decision making and brings a variety of strong views and perspective to achieve team objectivesLooks for challenging opportunities and focuses on building strong capabilitiesEncourages and coaches others to do the same.
Exceptional leadership qualities and be a motivator of people Ability to direct individuals and delegate responsibilities and tasks.
Experience leading teams - directly or as a peer - on the complex product and/or projectSelf-motivated, always learning - foster an eagerness to learn, grow, explore, and hone your skillsProcess-driven, people-friendly leaderDetail and solutions-oriented mindsetStrong organizational skills coupled with detail-oriented styleIf you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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