Manager, Research IT Run/Application Support
Working with UsChallenging.
Meaningful.
Life-changing.
Those aren t words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
careers.
bms.
com/working-with-us.
Position SummaryAt BMS, digital innovation and Information Technology are central to our vision of transforming patients lives through science.
To accelerate our ability to serve patients around the world, we must unleash the power of technology.
We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.
If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!Desired Candidate Characteristics:
Have a strong commitment to a career in technology with a passion for healthcare Ability to understand the needs of the business and commitment to deliver the best user experience and adoption Able to collaborate across multiple teams Demonstrated leadership experience Excellent communication skills Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo Agility to learn new tools and processes Key ResponsibilitiesAccountable for the production support and life cycle management for various systems used by Research IT.
Supervises a team of 4-6 individual contributors and is accountable for team outcomes and performanceIdentifies needs for run book documentation, end user support documentation, reports/dashboards.
Accountable for managing technology assets, ensuring they are reliable, accessible, and secureAccountable for operational activities such as maintenance and break-fix releases, security assessments, risk assessments, incident response, certificate renewals, provisioning of user accounts, etc.
Ability to understand, prioritize, and communicate IT needs to our business colleagues and stakeholdersInterface to vendors for maintenance and supportAccountable for enhancement releases and upgrades, including requirement gathering, configuration management, testing, and documentationPrioritizes team backlogIdentifies and drives continuous improvement activitiesPerforms root cause analysis of technical issuesQualifications & ExperienceRequires thorough knowledge of the principles and concepts of a discipline and developed knowledge of other related disciplines, typically gained through a university degree and 5-7 years of experience.
Responsible for leading a small team (results/outcomes, goal setting, input into performance management and coaching).
Actively participates in troubleshooting of routine problems.
Makes decisions that impact own team and other groups/teams.
May represent team or function on program or project teams.
People manager level with supervisory responsibility for Individual contributor positionsResponsible for a sub-function's work in a team leader capacity.
Persuades and negotiates effectively with stakeholders in being able to coordinate actions for achieving the desired outcome.
Articulates and presents complex information clearly and concisely across all levels.
Demonstrates abilities and knowledge in being able to explain and present complex topics clearly.
Participates in decision making and brings experiences and ideas to achieve team objectives.
Identifies short-term and long-term development goals aligned with current capabilities.
Supports and coaches the team in continued learning and improving capabilities.
Looks to improve processes, structures, and knowledge within the team.
Leads in analyzing current states, delivers strong recommendations, and able to execute to bring moderately complex solutions to completion.
Applies understanding of internal/external challenges to contribute to the team's vision and maintains a focus on work in accomplishing operational goals.
Evaluates complex issues through analytical thinking and previous experience to consider short and long-term implications and interdependencies and guides others when enough analysis has been completed in giving recommendations/solutions.
Uses calculated risks to evaluate innovative solutions.
Experience in using Jira, ServiceNow a plus.
Ability to flex to support releases during non-standard work hoursWhy You Should ApplyAround the world, we are passionate about making an impact on the lives of patients with serious diseases.
Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles.
Applicants can request an accommodation prior to accepting a job offer.
If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Meaningful.
Life-changing.
Those aren t words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
careers.
bms.
com/working-with-us.
Position SummaryAt BMS, digital innovation and Information Technology are central to our vision of transforming patients lives through science.
To accelerate our ability to serve patients around the world, we must unleash the power of technology.
We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.
If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!Desired Candidate Characteristics:
Have a strong commitment to a career in technology with a passion for healthcare Ability to understand the needs of the business and commitment to deliver the best user experience and adoption Able to collaborate across multiple teams Demonstrated leadership experience Excellent communication skills Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo Agility to learn new tools and processes Key ResponsibilitiesAccountable for the production support and life cycle management for various systems used by Research IT.
Supervises a team of 4-6 individual contributors and is accountable for team outcomes and performanceIdentifies needs for run book documentation, end user support documentation, reports/dashboards.
Accountable for managing technology assets, ensuring they are reliable, accessible, and secureAccountable for operational activities such as maintenance and break-fix releases, security assessments, risk assessments, incident response, certificate renewals, provisioning of user accounts, etc.
Ability to understand, prioritize, and communicate IT needs to our business colleagues and stakeholdersInterface to vendors for maintenance and supportAccountable for enhancement releases and upgrades, including requirement gathering, configuration management, testing, and documentationPrioritizes team backlogIdentifies and drives continuous improvement activitiesPerforms root cause analysis of technical issuesQualifications & ExperienceRequires thorough knowledge of the principles and concepts of a discipline and developed knowledge of other related disciplines, typically gained through a university degree and 5-7 years of experience.
Responsible for leading a small team (results/outcomes, goal setting, input into performance management and coaching).
Actively participates in troubleshooting of routine problems.
Makes decisions that impact own team and other groups/teams.
May represent team or function on program or project teams.
People manager level with supervisory responsibility for Individual contributor positionsResponsible for a sub-function's work in a team leader capacity.
Persuades and negotiates effectively with stakeholders in being able to coordinate actions for achieving the desired outcome.
Articulates and presents complex information clearly and concisely across all levels.
Demonstrates abilities and knowledge in being able to explain and present complex topics clearly.
Participates in decision making and brings experiences and ideas to achieve team objectives.
Identifies short-term and long-term development goals aligned with current capabilities.
Supports and coaches the team in continued learning and improving capabilities.
Looks to improve processes, structures, and knowledge within the team.
Leads in analyzing current states, delivers strong recommendations, and able to execute to bring moderately complex solutions to completion.
Applies understanding of internal/external challenges to contribute to the team's vision and maintains a focus on work in accomplishing operational goals.
Evaluates complex issues through analytical thinking and previous experience to consider short and long-term implications and interdependencies and guides others when enough analysis has been completed in giving recommendations/solutions.
Uses calculated risks to evaluate innovative solutions.
Experience in using Jira, ServiceNow a plus.
Ability to flex to support releases during non-standard work hoursWhy You Should ApplyAround the world, we are passionate about making an impact on the lives of patients with serious diseases.
Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles.
Applicants can request an accommodation prior to accepting a job offer.
If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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