Sr. Manager, Web Channel Manager - Digital Engagement Platforms
Working with UsChallenging.
Meaningful.
Life-changing.
Those aren t words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
careers.
bms.
com/working-with-us.
Position SummaryThe Sr.
Manager, Web Channel will lead the development and execution of digital engagement strategies across web channel for the Commercialization IT organization.
The position will work closely with cross-functional teams to create impactful experiences that engage customers and drive business results.
The position will be responsible for the steady state of operations and production/ Publishing resources, implementing and managing the Operating Model, processes, and training documentation.
This role would be accountable for the planning and delivery of web channel capabilities to enhance customer experience and support marketing goals and objectives.
Additionally, the Web Channel Manager will analyze and improve organizational processes, quality, productivity, and efficiency.
This role will be responsible to shape the solutions that deliver the capability and drive continuous improvement.
Key ResponsibilitiesDevelop and execute digital engagement strategies across web channels, primarily for website platformsCollaborate with cross-functional teams to create impactful experiences that engage customers and drive business resultsManage the development and implementation of web content, ensuring it is aligned with brand guidelines and regulatory requirementsAnalyze web analytics data to identify trends and opportunities for optimizationManage relationships with external vendors and agencies to ensure high-quality delivery of digital engagement initiativesStay up-to-date with the latest trends and developments in digital engagement and web channel managementDevelop and implement operating systems and work processes consistent with management philosophy and frameworkDefine and improve operational workflow, processes, and proceduresImplement continuous improvement strategies to operations that yield sustainable resultsManage all operational aspects of the area including productivity, planning, and daily business processesWork cross-functionally to achieve desired organizational resultsManage multiple projects amid changing priorities in a fast-paced environment and produce outstanding resultsSupport launch in new/nearby markets by sharing best practices, training new hires, etc.
Maintain professionalism through excellent organizational skills, timeliness, regular communication, and meeting deadlinesParticipate in other functional areas to resolve production problems and initiate corrective actionsMeet expected quality of service on maintenance and deployment of upgrades, enhancements, and modifications to operational systemsManage and track key performance indicators (KPIs) in conjunction with OperationsDevelop a deep understanding of how to enter a market, how to manage a market, and how to onboard & train for successEnsure all personnel receive necessary and appropriate training for their job functionPromote and implement standards and proceduresDevelop/update/maintain necessary documents to onboard/train internal and external partnersExhibit strong leadership skills; experience successfully supervising and directing teamsLead standup of key components through fruition within the web capability area in line with business goalsIdentify high-value differentiating capabilities when making web capability tool(s) choicesIdentify opportunities for continuous improvement such as increasing productivity or cost savingsWork with outsourcing partners and alignment vendors to ensure business requests, realignments, enhancements, product launches, and upgrades are accomplished in a timely mannerPartner with the cross functional matrix team with a primary focus on planning & delivery of web capabilities including innovation initiatives and a secondary focus on the enablement and simplification of web capabilities to drive effective customer engagement & experience.
Qualifications & ExperienceExceptional leadership qualities and ability to motivate teamsProven experience leading complex projects/productsSelf-motivated and committed to continuous learning and growthDetail-oriented and process-driven mindsetExcellent analytical and problem-solving skillsDigital marketing expertise with a focus on web solutions/capabilitiesHands-on experience with web content management systemsStrong collaboration and communication skillsAbility to communicate, influence, and partner with senior business leadersComfortable working with matrix management in delivering web capabilitiesSkilled in business process analysis and improvement, including benefit estimation and post-implementation metricsFinancial planning experience with budget management and business case developmentWorking knowledge of agile software development lifecycle methodologiesPotential to become an internally and externally recognized thought-leader in the field of web channel capabilitiesAbility to work collaboratively across boundaries and within a matrix to achieve resultsProven ability to deliver complex systems to one or multiple geographies and business unitsExperienced in information technology and management, project and portfolio management, planning & delivery of systems/solutionsDemonstrates strong influencing skills with key partners across functions/regionsStrong understanding of web analytics and digital engagement metricsExperience managing cross-functional teams and external vendors/agenciesExcellent communication and collaboration skillsExperience in the pharmaceutical or healthcare industry is a plusBachelor's degree in Computer Science, Information Technology, or related field6
years of experience managing technical teams delivering complex programs5
years experience on web content mgmt.
systems.
5
years of experience in large-scale implementation of content delivery platforms in a global environment#LI-HybridIf you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Meaningful.
Life-changing.
Those aren t words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
careers.
bms.
com/working-with-us.
Position SummaryThe Sr.
Manager, Web Channel will lead the development and execution of digital engagement strategies across web channel for the Commercialization IT organization.
The position will work closely with cross-functional teams to create impactful experiences that engage customers and drive business results.
The position will be responsible for the steady state of operations and production/ Publishing resources, implementing and managing the Operating Model, processes, and training documentation.
This role would be accountable for the planning and delivery of web channel capabilities to enhance customer experience and support marketing goals and objectives.
Additionally, the Web Channel Manager will analyze and improve organizational processes, quality, productivity, and efficiency.
This role will be responsible to shape the solutions that deliver the capability and drive continuous improvement.
Key ResponsibilitiesDevelop and execute digital engagement strategies across web channels, primarily for website platformsCollaborate with cross-functional teams to create impactful experiences that engage customers and drive business resultsManage the development and implementation of web content, ensuring it is aligned with brand guidelines and regulatory requirementsAnalyze web analytics data to identify trends and opportunities for optimizationManage relationships with external vendors and agencies to ensure high-quality delivery of digital engagement initiativesStay up-to-date with the latest trends and developments in digital engagement and web channel managementDevelop and implement operating systems and work processes consistent with management philosophy and frameworkDefine and improve operational workflow, processes, and proceduresImplement continuous improvement strategies to operations that yield sustainable resultsManage all operational aspects of the area including productivity, planning, and daily business processesWork cross-functionally to achieve desired organizational resultsManage multiple projects amid changing priorities in a fast-paced environment and produce outstanding resultsSupport launch in new/nearby markets by sharing best practices, training new hires, etc.
Maintain professionalism through excellent organizational skills, timeliness, regular communication, and meeting deadlinesParticipate in other functional areas to resolve production problems and initiate corrective actionsMeet expected quality of service on maintenance and deployment of upgrades, enhancements, and modifications to operational systemsManage and track key performance indicators (KPIs) in conjunction with OperationsDevelop a deep understanding of how to enter a market, how to manage a market, and how to onboard & train for successEnsure all personnel receive necessary and appropriate training for their job functionPromote and implement standards and proceduresDevelop/update/maintain necessary documents to onboard/train internal and external partnersExhibit strong leadership skills; experience successfully supervising and directing teamsLead standup of key components through fruition within the web capability area in line with business goalsIdentify high-value differentiating capabilities when making web capability tool(s) choicesIdentify opportunities for continuous improvement such as increasing productivity or cost savingsWork with outsourcing partners and alignment vendors to ensure business requests, realignments, enhancements, product launches, and upgrades are accomplished in a timely mannerPartner with the cross functional matrix team with a primary focus on planning & delivery of web capabilities including innovation initiatives and a secondary focus on the enablement and simplification of web capabilities to drive effective customer engagement & experience.
Qualifications & ExperienceExceptional leadership qualities and ability to motivate teamsProven experience leading complex projects/productsSelf-motivated and committed to continuous learning and growthDetail-oriented and process-driven mindsetExcellent analytical and problem-solving skillsDigital marketing expertise with a focus on web solutions/capabilitiesHands-on experience with web content management systemsStrong collaboration and communication skillsAbility to communicate, influence, and partner with senior business leadersComfortable working with matrix management in delivering web capabilitiesSkilled in business process analysis and improvement, including benefit estimation and post-implementation metricsFinancial planning experience with budget management and business case developmentWorking knowledge of agile software development lifecycle methodologiesPotential to become an internally and externally recognized thought-leader in the field of web channel capabilitiesAbility to work collaboratively across boundaries and within a matrix to achieve resultsProven ability to deliver complex systems to one or multiple geographies and business unitsExperienced in information technology and management, project and portfolio management, planning & delivery of systems/solutionsDemonstrates strong influencing skills with key partners across functions/regionsStrong understanding of web analytics and digital engagement metricsExperience managing cross-functional teams and external vendors/agenciesExcellent communication and collaboration skillsExperience in the pharmaceutical or healthcare industry is a plusBachelor's degree in Computer Science, Information Technology, or related field6
years of experience managing technical teams delivering complex programs5
years experience on web content mgmt.
systems.
5
years of experience in large-scale implementation of content delivery platforms in a global environment#LI-HybridIf you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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